housing affiliation which apologised after a 66-year-old girl had water coming into her bed room for over a yr whereas a person needed to wait 18 months for a mice infestation to be handled is reviewing its dealing with of hundreds of different circumstances.
The Housing Ombudsman awarded the west London residents a mixed whole of round £8,000 in compensation after “a number of missed alternatives” by A2Dominion Group to deal with failings meant they had been “residing with important disrepair for a chronic interval”.
The ombudsman’s investigations have prompted a assessment by the housing affiliation of 5,000 earlier circumstances and the way they had been dealt with.
The girl, who had long-term well being issues, reported water coming by means of the sunshine becoming in her bed room and plaster crumbling because of the quantity of damp, making the room uninhabitable.
We want to supply our honest apologies to each of our residents for the issues they skilled with damp, mould and repairs of their houses, and we acknowledge the misery this inevitably prompted them
The person, whose age was not given, needed to wait virtually 16 months for damp and mildew attributable to a leak within the roof to be fastened – regardless of a contractor telling the housing supplier that the house was not match to dwell in for 10 of these months, the ombudsman stated.
The person, who had complicated wants with psychological well being considerations, additionally endured a wait of a yr and a half for a mice infestation in his residence to be addressed, regardless of a contractor reporting the resident was “residing in unhealthy circumstances” and the kitchen wanted to “come out” because the models had rotted, the ombudsman added.
A2Dominion Group stated it had created a devoted damp and mildew group in 2022 which has reviewed round 5,000 earlier circumstances, and acknowledged that there are “quite a lot of circumstances from just a few years in the past which have led to very poor outcomes for purchasers”.
Of the 2 circumstances checked out by the ombudsman, the housing affiliation stated: “We want to supply our honest apologies to each of our residents for the issues they skilled with damp, mould and repairs of their houses, and we acknowledge the misery this inevitably prompted them. The security of our clients stays our primary precedence.”
They admitted to “important delays in our response when it comes to repairs carried out, communications with our clients and in the way in which we escalated their points”, and that they’d initially supplied inadequate compensation to cowl the misery and inconvenience attributable to lack of repairs.
There have been a number of missed alternatives to resolve these points however these had been misplaced which resulted within the residents residing with important disrepair for a chronic interval
Housing Ombudsman Richard Blakeway stated the circumstances noticed residents with well being circumstances “let down by their landlord”.
He added: “The impression of those disrepair points could be arduous for any family to deal with however makes it much more severe when there’s a well being situation concerned.
“There have been a number of missed alternatives to resolve these points however these had been misplaced which resulted within the residents residing with important disrepair for a chronic interval.”
He warned it’s seemingly there might be extra damp and mildew reported as winter approaches and stated landlords ought to undertake the ombudsman’s really useful self-assessment with a view to enhance their response.
Mr Blakeway branded it “merely unacceptable” for landlords not to pay attention to their residents’ vulnerabilities or to learn about them however not take them under consideration.